WyVo Support

Contact Support

Email support@wyandvo.app and we will get back to you, typically within 2 business days. To help us resolve things quickly, include:

• What happened: what you tried, what you expected, and what you saw instead.
• Your iPhone model and iOS version.
• The WyVo app version, shown on the app's About screen.
• Screenshots if helpful. Please crop out private information, account identifiers, and provider keys.

Do not send sensitive health details unless they are necessary for the support question. Never email an OpenRouter key, Apple credential, or verification code.

Common Questions

Do I need an account?

No named login is required. WyVo creates an anonymous Firebase identity for online Coach consent, usage, and monthly credits. You can optionally choose Continue with Apple in Profile > Settings so that Coach identity, consent choice, and credit balance can be recovered on another device.

Does Continue with Apple sync my workouts?

No. It recovers only the linked Coach identity, consent state, and WyVo AI credit balance. Workouts, Coach conversations, memories, photos, and OpenRouter keys remain local to each iPhone and are not merged or transferred.

What happens when I sign out?

Sign Out on This Device leaves the Apple-linked Coach identity recoverable and creates a fresh anonymous Coach identity on that iPhone. Local workouts and Coach content stay on the iPhone. Version 1.2 does not offer unlinking; use Coach account deletion if you want to remove the linked account.

Where is my workout data stored?

Your workout log, set history, profile, Coach conversations and memories, attached photos, and app settings are stored locally on your device. Relevant information leaves the device only when you choose an online Coach request or use another service described in the Privacy Policy. Deleting the app removes its local data from that device, though copies may persist in device backups you control.

Can I export my workout data?

Not in version 1.2. WyVo does not include a workout-data export feature.

How does AI Coach work?

Offline Preview returns local sample responses and sends no Coach context online. If you consent to online Coach, you can use included WyVo AI or connect OpenRouter. Online requests travel through WyVo's request service and OpenRouter to the applicable model provider. AI Coach provides general fitness guidance, not medical advice.

How do WyVo AI credits work?

WyVo AI includes a monthly credit allowance shown in the app. Profile > Settings > Coach Model shows your remaining balance and UTC-month reset guidance. Completed metered requests use credits; failed requests are not charged. When the balance reaches zero, wait for the next monthly reset, use Offline Preview, or connect OpenRouter.

How does OpenRouter work?

OpenRouter is an optional user-funded Coach path. A connected or pasted OpenRouter key is stored in the iOS Keychain and sent through WyVo's request service only for each request you choose. The request service does not persist or log the key. OpenRouter may charge usage to your OpenRouter account. Remove the saved key in Profile > Settings > Coach Model and revoke it in OpenRouter if needed.

Online AI Coach is not working. What should I check?

Open Profile > Settings > Coach Model and confirm your selected path, consent, credit balance, and internet connection. For OpenRouter, confirm the key is connected and funded. Provider availability can also affect requests. Failed WyVo AI requests are not charged, and Offline Preview remains available.

How do I delete my Coach account?

Go to Profile > Settings > Coach Account > Delete Coach Account. If the account is linked with Apple, WyVo may ask you to reauthenticate. Keep the app open until deletion finishes. If Settings reports “Deletion incomplete — retry,” return to the same section and retry.

Does Coach account deletion erase my workouts?

No. Coach account deletion removes the Firebase identity and anonymizes the related request-service account, but local workouts, sets, profile data, Coach conversations and memories, photos, and provider keys remain on that iPhone. Delete local items with available in-app controls, remove provider keys in Coach Model settings, or delete the app to remove its local device data.

Why is Health access optional?

WyVo can ask for permission to read recent Heart Rate samples for workout snapshots and Coach context. You can use the app without granting Health access and change Health permissions in iOS Settings. WyVo does not write to Apple Health.

Why do notifications matter?

WyVo uses notifications for rest-timer alerts and optional active-workout idle reminders. If alerts are missing, check that notifications are allowed for WyVo in iOS Settings and that Focus modes are not silencing them.

Why are Camera or Photos used?

Camera and Photo Library use are optional. Camera is used only when you attach a photo to a Coach conversation. The Photo Library picker is used only when you choose a profile photo or attach a photo to a Coach conversation.

How do I report a bug?

Use the Contact Support section at the top of this page. Include what you tried, what you expected, and what you saw instead, but exclude sensitive data and credentials.

Contacts

For privacy questions and full data-handling details, read the WyVo Privacy Policy.