WyVo Support

Contact Support

Email support@wyandvo.app and we will get back to you, typically within 2 business days. To help us resolve things quickly, include:

• What happened: what you tried, what you expected, and what you saw instead.
• Your iPhone model and iOS version.
• The WyVo app version, shown on the app's About screen.
• Screenshots if helpful. Please crop out private information.

Do not send sensitive health details unless they are necessary for the support question.

Common Questions

Do I need an account?

No. WyVo 1.0 does not require an account or login.

Where is my workout data stored?

Your workout log, set history, profile, AI Coach conversations and memories, attached photos, and app settings are stored locally on your device. Deleting the app deletes its local data from your device, though copies may persist in device backups you have made.

Can I export my workout data?

Not in the 1.0 release. WyVo 1.0 does not include a data export feature, and workout data stays in the app's local storage on your device.

Why is Health access optional?

WyVo can ask for permission to read recent Heart Rate samples for workout snapshots and AI Coach context. You can use the app without granting Health access, and you can change Health permissions in iOS Settings.

Why do notifications matter?

WyVo uses notifications for rest-timer alerts. If rest alerts are not appearing, check that notifications are allowed for WyVo in iOS Settings and that Focus modes are not silencing them.

Why are Camera or Photos used?

Camera and Photo Library use is optional. Camera is used only when you choose to attach photos to an AI Coach conversation. The Photo Library picker is used only when you choose a profile photo or attach photos to an AI Coach conversation.

How does AI Coach work?

AI Coach offers general fitness guidance through conversations. Offline Preview lets you explore the AI Coach interface without an API key; it returns local preview responses, not real AI model answers. For model responses, optional online providers require you to supply your own provider API key, which is stored in the device Keychain. AI Coach is not medical advice, and you should consult a qualified professional for medical concerns, injuries, or urgent symptoms.

Online AI Coach is not working. What should I check?

Confirm that your selected provider is available, your API key is saved correctly, your internet connection is working, and the provider service is not experiencing an outage. You can switch back to Offline Preview if you do not want to use an online provider.

How do I report a bug?

Use the Contact Support section at the top of this page. The same details apply to bug reports: what you tried, what you expected, and what you saw instead.

Contacts

For privacy questions and data handling details, read the full privacy policy at https://wyandvo.app/privacy/.